Call Center & Customer Service

Call Centers & Customer Service at Qiwa Business

“Today, customer experience has become one of the key factors for the success of any business. At Qiwa Business, we provide you with a professional customer service team that communicates with your clients across multiple channels — phone, email, live chat, and WhatsApp. We help you increase customer satisfaction and loyalty, reduce resolution times, all without the need to set up an in-house contact center that consumes your time and resources.”

Request a Quote

Call Center Operations

“We provide a trained team to efficiently manage incoming and outgoing calls, ensuring a fast and responsive experience for your customers.”

Omnichannel Support

“We provide customer support via phone, email, WhatsApp, and live chat, covering all communication channels.”

Support Ticket & Complaint Handling

“We track customer requests according to Service Level Agreements (SLA), using an organized ticketing system to ensure no complaint goes unresolved.”

Quality Evaluation

“We monitor key performance indicators such as Customer Satisfaction (CSAT) and First Call Resolution (FCR), providing clear and insightful reports.”

Knowledge Base

“We create a knowledge base that helps support staff and customers quickly and effectively access solutions.”

Performance Reports

“We provide monthly and quarterly reports that highlight service levels and areas for improvement.”

Keep Your Customers Happy… and Your Management Stress-Free

With our specialized customer service team, we ensure a seamless experience for your clients and enhance their loyalty to your brand.

Request a Free Consultation

Call Center & Customer Service Packages

“An exceptional two-year experience with highly professional and respectful staff. Working with them saved us a great deal of time, especially during our company ownership transfer period. They successfully completed all licenses and resolved pending matters in record time, showing true cooperation with us. They also activated the fingerprint system, organized attendance and leave tracking, and renewed employee contracts in a way that protected both parties’ rights. Their support has been smooth, accessible, and reliable. Many thanks for their outstanding efforts.”

Ms. Manar

**“I’ve known Zakaria and his company’s services since 2020, and I’ve always heard nothing but good about them. In March 2025, I requested one of their services and the solutions provided were excellent. I strongly recommend both large and small companies to work with them. After my own experience, they saved me from a contractual issue thanks to their strong knowledge of regulations, especially those of the Ministry of Human Resources. — Khalid Al-Harbi (Abu Eyas) Co-founder of one of the largest air conditioning companies in the Kingdom Dhurat Oxygen for Air Conditioning”**

Mr. Khalid Al-Harbi

“Mashallah, truly creative! I highly recommend dealing with them — they are accurate, trustworthy, and honest. I would also like to thank Mr. Zakaria for his excellent attitude; he is a respectful and well-mannered person.”

Mr. Bassam

“We were among the first clients to work with Qiwa Business, and from the very beginning we experienced professionalism, commitment, and integrity at every step. The team works with genuine dedication and pays attention to the smallest details. They never fall short, are always available when needed, and are committed to making the work succeed as if it were their own.”

Ocean Destinations Company